Effective Date: December 15, 2025

New Life Recovery Services (collectively referred to as “New Life,” “we,” “us,” or “our”) are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and how we protect it — including information shared through SMS text messaging.

1. Information We Collect

We may collect the following types of personal information:

Contact Information

Name, phone number, email address, mailing address

Client & Program Information

Appointment details, service participation, program eligibility, case management communications

Communication Preferences

SMS consent, opt-in/opt-out status, communication history

Website Information

Information submitted through forms, inquiries, or applications on our website

We do not knowingly collect sensitive personal information unless it is voluntarily provided in connection with services we offer.

2. How We Use Personal Information

Personal information is used solely to support New Life’s mission and services, including:

Scheduling and confirming appointments

Communicating about services, programs, meetings, housing, or employment opportunities

Responding to inquiries and providing client support

Sending service-related text messages, emails, or phone calls

Maintaining internal records and compliance obligations

We do not use personal information for advertising or resale purposes.

3. SMS Text Messaging & Consent

If you provide your mobile number and consent to receive text messages, New Life may send service-related SMS messages, including:

Appointment reminders

Program updates

Housing or employment opportunities

Recovery meeting notifications

General client care communications

SMS consent is not shared with third parties or affiliates.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or visit:

https://www.newliferecoveryservices.org

Message frequency may vary. Message and data rates may apply.

4. Sharing of Personal Information

We may share personal information only when necessary and appropriate, including:

With trusted service providers who assist us in operating our systems (e.g., phone, email, SMS platforms)

When required by law or legal process

To protect the safety, rights, or property of our clients, staff, or organization

We do not sell, rent, or trade personal information.

5. HIPAA & Data Security

New Life takes data security seriously and makes reasonable and appropriate safeguards to protect personal and client information.

Where applicable, we follow HIPAA-aligned practices, including:

Limiting access to client information

Using secure systems and platforms

Training staff on privacy and confidentiality responsibilities

While no system can guarantee absolute security, we take extra care to protect the confidentiality and integrity of the information entrusted to us.

6. Website & External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external websites.

7. Your Rights & Choices

You may:

Request access to or correction of your personal information

Withdraw SMS consent at any time

Contact us with privacy concerns or questions

8. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

New Life Recovery Services

360-729-7037

https://www.newliferecoveryservices.org

contact@newliferecoveryservices.org